At Halal Editions, we aim to give you a superb home shopping grocery experience. Please ensure that you have read the following terms and conditions carefully before using Halal Editions; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
00. Covid-19 - special conditions
During this time of uncertainty and as we are seeing a huge increase in the volume of orders placed on the website, please note below some reminders about our terms & conditions:
Unfortunately, we are unable to cancel or amend delivery times on any orders once they have been confirmed. This is to protect our local independent farmers & butchers, who are currently working around the clock to deliver fresh meat to all our customers - as we rear and then cut fresh to order.
We can still make some additions to orders providing we have at least 7 days notice.
Please bear with our customer care team who are working incredibly hard to get through all enquiries. Please allow 48 hours for the team to get back to you.
1. Becoming a customer
1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
2. Your account
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a user name and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
3.1 This website is operated by Halal Editions. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.
4. Amending or canceling the contract
4.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 72 hours prior to the date of your delivery (the "cut-off time").
4.2 Should you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value or your order, including any delivery cost.
4.3 Any cancellation must be sent to us by email to email@example.com within the cut-off time.
4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher within two working days.
5. Price and delivery charges
5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking "Checkout" and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
5.2 The delivery charge applying to your order shall be set out at the time you checkout. No delivery charge shall be applied to orders with a value of £70 or more; orders below that value shall be subject to a delivery charge of £11.
5.3 If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with paragraph 5.2.
5.4 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
6.1 We will always aim to deliver your order within three working days of the time you place your order as long as we have your desired product in stock.
6.2 If you would like to collect your order from the store then that can be arranged. Usual opening hours apply and we need 48hr notice of your order. Orders have to be collected within 48hrs of collection date.
6.3 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).
6.4 Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Halal Editions LTD expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
6.5 If your delivery is refused or not accepted at a recipients address, we can not take responsibility for this and can not offer a free replacement box.
6.6 We do not ship internationally.
6.7 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
7. If you are dissatisfied
7.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website.
7.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.
7.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Developmental Chef for review. Please therefore retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.
7.4 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Halal Editions voucher to the value of the goods that have fallen short of your expectations within 3 working days of a complaint being received.
7.5 On occasion, we may request the return of the goods for inspection but you will always get a voucher once the goods have been received and Halal Editions will cover the delivery cost when a receipt for delivery is presented up to a maximum of £15.
8. What we will not be liable for
8.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
8.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
8.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
8.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
8.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
8.6 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce
8.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc may not always meet the exact criteria within our store. We will not except liability for under or over weight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
8.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
9.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
9.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
9.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
9.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
9.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
10. Subscription/recurring boxes/fixed box/hamper or gift boxes - Halal Editions
10.1 Subscription means agreeing to a regular recurring weekly, fortnightly or 4 weekly (monthly) agreement to receive a regular fixed box.
10.2 You can cancel a subscription agreement at any time giving 72 hours notice prior to your next expected box in writing to firstname.lastname@example.org.
10.3 There is no cash alternative given for this promotion.
10.4 In some instances contents may be swapped at the request of the customer. Halal Editions has the right to not accept swap requests.
10.5 From time to time contents may alter due to the nature of our supply change. In such cases we will notify you of the changes.
10.6 You can add further products from the shop to your regular subscriptions box either via telephone our care team on 0116 2735406 or via email to email@example.com.
10.7 Only one discounted order permitted per household.
10.8 Halal Editions reserve the right to terminate or suspend any subscription contracts at any time.
10.9 The exact amount charged on renewals will be calculated based on offers and pricing available on the day that payment is taken.
11. Special bespoke butchery requests for our butcher
11.1 We aim to offer a bespoke butchery service to our customers. Subject to the complexity of the request Halal Editions reserves the right to charge a £15 bespoke butchery charge for bespoke butchery request.
11.2 If a specific request incurs such a fee we will notify the customer in advance to advise.
11.3 Unfortunately, during busy periods, we are unable to take special requests on products due to high volumes.
11.4 We cannot take bespoke orders for Next Day Delivery.
12. Vouchers & promotional codes
12.1 Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
12.2 Halal Editions reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
12.3 Promotional codes cannot be used in conjunction with any other offers or promotions.
12.4 Some offers are not valid on sale items or other discounted products.
12.5 Promotional codes have no monetary value and cannot be exchanged for cash.
12.6 Halal Editions are not responsible and have no obligation to honour any promotional voucher code which is obtained via a third party source such as a Voucher Code website if the code is not valid.
12.7 Additional terms and conditions apply for our refer a friend scheme.
12.8 For any additional information, please contact our customer care team by calling 0116 2735406 or sending an email to firstname.lastname@example.org
12.9 Subscription promotional codes are only valid to redeem against subscription/reoccurring orders. Halal Editions reserve the right to withdraw promotional codes at any time. All standard promotional code terms and conditions apply.
12.10 Any multi-buy offer such as 3 for 2 or 5 for 4, will always deduct the cheapest item from the basket. Your order must contain all products and the basket will automatically deduct the cost for the cheapest item. Only valid on products marked as part of the promotion. Other promotional codes or offers will not be valid against multi-buy offer orders.
12.11 Gift Vouchers: gift vouchers are unique and single use only and will be received via email. Codes can be redeemed on any product. There is no cash alternative.
12.12 For multiple shop codes, specific Ts & Cs will be outlined where advertised - i.e. 1st and 2nd shop promotional codes. Our regular promotional terms and conditions still apply. If we think there is or has been misuse of a code, we reserve the right to cancel the promotional code.
12.13 All promotional codes are only valid on full price products and Halal Editions reserves the right to cancel any promotion at any time. All standard Ts and Cs apply.
12.14 Promotional code can only be redeemed once per household. Halal Editions reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed. Promotional codes cannot be used in conjunction with any other offers or promotions. Promotional code may only be applied to future orders and has no monetary value, cannot be exchanged or refunded for cash, or be applied retrospectively.
13. Weights of products
13.1 Due to the nature of our products being reared free-range, some product weights may vary slightly at time of products being supplied. Any changes to weights will be clearly communicated to the customer.
14. Shelf life
14.1 Halal Editions will always deliver with the shelf life as advertised on the website as a minimum. Shelf life advertised is from day of receipt.
15. Age restriction
15.1 There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products such as alcohol). Halal Editions Ltd shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
15.2 If you place an Order for any Products which are age-restricted, you warrant that you meet the age requirement for that Product, for example over eighteen (18) years to place an Order for any alcohol product. It is an offence to buy or attempt to buy age-restricted Products if you are under age or to purchase such Products for someone else who is under age.
15.3 We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.
16.1 All subscription boxes will automatically renew every 4 weeks and Halal Editions will automatically collect payment through their secure payment gateway.
16.2 Subscriptions may be cancelled or paused but this must be done at least 5 days prior to the automatic payment being made. If cancellation is made after this period, the pause or cancellation will start after a final meat box has been received.
16.3 Voucher codes only specifically created for subscription will apply to the subscription boxes.
16.4 Halal Editions reserve the right to cancel or pause subscriptions where payment has not been made. Halal Editions will make reasonable effort to collect payment, but if unsuccessful, subscriptions will automatically be cancelled.
16.5 All other terms and conditions apply.
17. Returns packaging
17.1 You must include the following details so we know it's you and can issue your voucher: delivery postcode, name and order number. Once processed with our team, you will be emailed a voucher.
17.2 All returns must be sent to: Packaging Returns, Halal Editions, Unit 13F, 195 Gwendolen Rd, Leicester LE5 5FN